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Two New FINRA Awards Reflecting Virtual Hearings, and a Change to the Award Template Reinforcing that ODR Is Now “FINRA Dispute Resolution Services”
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By George H. Friedman, SAA Editor-in-Chief

Two new Awards have been posted in FINRA’s Arbitration Awards Online that show hearings conducted virtually due to the COVID-19 pandemic.

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Letter from the Editor: Change the Code to Support Virtual Hearings
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We always welcome letters to the editor commenting on current items of interest in the Alert. Here’s one from the editor, suggesting that the FINRA Code of Arbitration Procedure be amended to specifically authorize arbitrators to direct that hearings be held virtually.

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Anatomy of a Zoom Videoconference Mediation
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We published in SAA 2020-12 (Mar. 25) an article by Mediator Roger M. Deitz advocating that parties consider using telephone mediation as a way to cope with Coronavirus-related delays and disruptions to the dispute resolution process.

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Coronavirus and the ADR Providers – What You Need to Know
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We issue this “Extra” Alert with breaking news of importance to our readers concerning the Coronavirus pandemic and its impact on financial services dispute resolution,

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Today’s Challenges Require a Serious Look at Telephonic Mediation: Here’s How and Why to Do It
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by Roger M. Deitz*

The health crisis has seeded a financial crisis in many respects far worse than anything anyone alive today has ever experienced.

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